Personal Care Attendant

A personal care attendant can accompany a registered MMP passenger at no additional charge. MMP requires that the applicant indicates whether travel will be with a Personal Care Attendants (PCA) during the initial eligibility certification process. Each time you schedule a trip, advise MMP staff if a PCA will be accompanying you.

Companions

Companions wishing to accompany the paratransit passenger will be provided service, only if space is available on the paratransit vehicle. The fare will be the same fare as the paratransit eligible individual, please advice MMP staff if you will be traveling with a Companion and if they will travel with a mobility device or service animal.

Service Animals

Guard dogs and other service animals are permitted on all MMP vehicles and are allowed to accompany you. The need for a service animal must be indicated on your eligibility application. Please inform MMP staff is a service animal will be accompanying you on the trip.

Carry-on packages are limited to the number that a passenger can carry on and off the vehicle without assistance from the driver. Packages must not interfere in the movement of fellow passengers during transport.

Individuals who do not reside in McAllen but meet criteria for paratransit eligibility may use MMP as visitors for up to twenty-one (21) calendar days per year. To obtain a temporary identification number to make reservations, visitors should contact MMP at least three days in advance of the date they need to use MMP.

What is a subscription service?

Subscription services may available for recurring trips taken at least three days a week from the same place, to the same location, at the same time, on the same day (s) of the week. Once scheduled, subscription trips are automatic; additional telephone calls are not necessary. Waiting lists or other capacity constraints, and trip purposes restrictions or priorities for participation do apply to subscription services. Subscription services will be restricted to the following trip purposes:

Medical Treatment
School
Work
Subscription service is subject to availability. Most request for subscription services cannot be accommodated immediately.

If you would like to be considered for subscription service call MMP office.

If cancelling a reservation, please be considerate of other who would like to use that time and call at least the day prior to your scheduled trip. If absolutely necessary, call to cancel at least two hour before your scheduled trip. Cancellations made less than two hour in advance will be recorded as a “No-Show.”Failure to cancel with enough advance notice can lead to suspension of service.

Failure to board the vehicle within the 5-minute wait time during the 20-minute ready time window

A trip cancellation received within two hours of your scheduled trip. Failure to board the vehicle within the 5-minute wait time during the 20-minute ready time window.
Cancelling with the driver after the vehicle has arrived.
Calling the MMP office to cancel after the vehicle has arrived

Once a passenger begins to develop a pattern of recurring or frequent “No-Shows”, MMP staff will discuss the situation with the passenger and ask for improvement. If the practice continues after the warning, suspension of service may result.

Three “No-Shows” during any calendar month will result in a verbal warning and a request for improvement. The period begins on the first day of the month and ends on the last day of the month.
If three more “No-Shows” occur during the next calendar month, a warning letter will be sent to the passenger. The period begins on the first day of the month and ends on the last day of the month.
If three more “No-Shows” are incurred during the next calendar month, the passenger will be notified by letter that paratransit service will be suspended for a period of 7 days. Suspension service will begin 15 days after the date the notice of suspension was sent to the passenger. Any person who is suspended from ADA paratransit services has the right to appeal in writing within one day prior to when the suspension period is to begin.

Call the MMP office for a recertification application and Professional Certification form.

Return completed paperwork to MMP office before current certification expires. You may be contacted for more information or to set up an interview with MMP staff. During the recertification process and review, MMP will assess any changes in your abilities in using the fixed route system.
After the assessment, MMP will notify you by mail either of recertification and a conditional, unconditional or temporary eligibility status; or denial of paratransit service.
If you are denied eligibility to continue paratransit service or are dissatisfied with your eligibility status, you may appeal within 60 days of receiving written notification of the determination.

Paratransit Services Operation Hours

Paratransit Services operates on a daily schedule that is comparable to out Metro McAllen bus service.

Paratransit Scheduling Hours

Monday-Saturday 6:00 am - 6:00 pm and Sunday 8:00 am - 6:00 pm.

MMP does not provide paratransit service on the following holidays:

Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Day

These rules of conduct are significant in nature and must be followed to provide a safe secure ride for ALL passengers. Violations of these rules are subject to penalty, and/or immediate suspension.

Absolutely no physical abuse of another rider or the operator. Violation will result in immediate suspension of service and/or prosecution.
Deliberate fare evasion will not be tolerated. Passenger will face immediate suspension of services and/or prosecution.
Absolutely no riding under the influence of alcohol or illegal drugs. Violation will result in immediate refusal of service.
No abusive or threatening language or actions.
Profanity will not be tolerated.
Refusing proper securement of a wheelchair is not allowed.
Disruptive behavior, such as refusing to exit a vehicle, will not be tolerated.
Inappropriate behavior toward or derogatory comments about other passengers or the driver are unacceptable.
Engaging in any behavior having a racist or sexual connotation with the driver or other passengers is unacceptable.
No smoking while on board.
No littering in or from the paratransit vehicle.
No discharge of bodily fluids or open wounds.
No tampering with any vehicle equipment while on board.
No firearms, explosive devices, knives, or other dangerous weapons will be allowed.

Any person who is suspended from ADA paratransit services will be allowed to appeal in writing within one day prior to the suspension period is to begin. A request for an appeal should be made to:

MMP Suspension Appeal
1501 West Hwy 83, Suite 110
McAllen, TX 78501

The time limit for appeals will be based on the date of receipt of the letter stating the reasons for the pending suspension of services.
The individual should request an appeal by stating that the disciplinary action was in error. Immediately upon receipt of such an appeal, MMP management will set a date for the hearing of the appeal.
The date for the hearing of the appeal will be no later than twenty-one (21) days after the date of the letter requesting the appeal.
MMP will offer the individual who is to be disciplined the opportunity to present his/her case and receive and enter into the record every relevant piece of evidence and/or testimony from any person who can support him/her.
Appeals will be heard by MMP staff.
In all cases, determinations will be made in writing and full documentation will be retained.
MMP will make a final determination on the appeal within thirty (30) days of the appeals hearing.
Individuals who are pending suspension of services, except for those who engaged in physical abuse or caused physical injury to another passenger or the driver, will continue to receive paratransit services until the final determination regarding the suspension is made.
If an individual does not appeal within the allotted time, MMP may make a default finding and impose the proposed sanctions. Suspension of service will begin 15 days after the date the notice of suspension was sent to the passenger.

Any person who is determined to be ineligible for ADA paratransit services will be allowed to appeal within 60 days, to:

MMP Eligibility Appeal
1501 West Hwy 83, Suite 110
McAllen, TX 78501
The time limit for appeals will be based on the date of receipt of the letter stating the reasons for a finding of ineligibility.
The individual should request an appeal by stating that the decision not to certify/recertify was in error. Immediately upon receipt of such an appeal, MMP management will set a date for the hearing of the appeal.
The date for the hearing of the appeal will be no later than twenty-one (21) days after the date of the letter requesting the appeal.
MMP will offer the individual who was denied eligibility the opportunity to present his/her case and receive and enter into the record every relevant piece of evidence and/or testimony from any person who can support him/her.
Appeals will be heard by the Appeals Committee of MMP, composed of the Transit Director, Transit Manager, and Transit Operations Supervisor. The persons who handle the appeal will be different than the persons who made the initial determination of eligibility/ineligibility.
In all cases, determinations will be made in writing and full documentation will be retained.
MMP will make a final determination on the appeal within thirty (30) days of the appeals hearing.
If after 30 days there has been no decision on the appeal, the individual shall receive eligibility and may use paratransit services until the resolution of the appeal.